Refund policy

Refunds and Returns Policy

At Ikigai Apparel, we value sustainability, exclusivity, and customer satisfaction. Please review our policy carefully to ensure a smooth shopping experience.

General Refunds and Returns Policy

Our products are made to order to reduce waste and promote sustainability. As such, we encourage all customers to refer to our size chart and product guidelines before placing an order.

  1. Change of Mind:

    • For made-to-order items, you have 14 days from receiving your order to request a return or refund.
    • Returned items must be unworn, unwashed, and in their original condition. Items that have been personalized or customized are non-refundable unless faulty or not as described.

  2. Damaged or Faulty Items:

    • If your item arrives damaged, faulty, or not as described, you are entitled to a repair, replacement, or refund. Notify us within 30 days of receiving your order with proof of purchase and evidence of the issue (e.g., photos).

  3. Lost Items:

    • If your order is lost in transit, we will issue a full refund or send a replacement at no additional cost.

  4. Refund Charge:

    • A refund charge of up to £10 may be applied to cover administrative and processing costs for eligible refunds.
    • This charge does not apply to refunds for faulty, damaged, or lost items.

Refunds and Returns Policy for Limited-Edition Drops

Our limited-edition drops are exclusive and produced in small quantities to celebrate creativity and sustainability. Due to their unique nature, additional terms apply:

  1. Final Sale:

    • All purchases from our limited-edition drops are final. We cannot offer refunds or exchanges for change of mind or incorrect sizing.
    • Please ensure you carefully review our size chart and product descriptions before ordering.

  2. Damaged or Faulty Items:

    • If your limited-edition item arrives damaged, faulty, or not as described, you are entitled to a repair, replacement, or refund. Notify us within 14 days of receiving the item, providing proof of purchase and evidence of the issue (e.g., photos).

  3. Lost Items:

    • In the event of a lost item, we will issue a full refund or send a replacement (subject to availability).

  4. Personalized/Custom Orders:

    • Any personalized or custom elements added to limited-edition items are non-refundable unless faulty or not as described.

Contact Us

If you have any questions or concerns about your order, please contact our team at [info@ikigaiap.com]. We’re here to help!

By placing an order, you agree to the terms outlined in this Refunds and Returns Policy.